Zubah Pty Ltd ATF the Zubah Unit Trust, ABN 97761545035 ("Zubah") respects
and is committed to protecting the privacy of our customers and other people who
we deal with in our business. We are bound by the National Privacy Principles in
the Privacy Act 1988. The Privacy information contained in the following web
pages outlines how and when personal information is typically collected, stored
and distributed by Zubah and how we provide for verification and correction.
Variations to the Privacy Policy
Zubah may update this Privacy Policy from time to time. The current version
is accessible through this website or can be obtained by contacting us.
What Information is required and Why?
If you are a Zubah member we will have personal information about you for the
primary purpose of supplying you with Zubah services. This will include your
name, addresses and phone numbers. We have secure systems to keep this
information. We collect certain information to help identify you and ensure
security. We may obtain banking, email or other details as part of making
business with us easier for you. Without contact details we cannot provide
services to you.
Usually you or a business partner will provide us with this information (by
telephone, application form or web application) in order for us to service your
small business needs in a way that is easiest and most convenient for you.
Sometimes a Zubah business partner, affiliate or other person might refer this
information to us. If you or your representative contacts us seeking personal
information regarding you as a member we will seek some verification of your
identity based on the information we hold about you.
Zubah is committed to keeping your information secure and confidential. We
have technology and procedures to control and limit access to your information.
Most customer information is stored in computer databases owned and operated by
Zubah which are subject to restricted access and other typical computer
systems security arrangements. If you cease to be a customer your records will
remain securely stored.
Visiting Our Website
If you provide business information to us via our web site it will be treated
with the same attention to your privacy as other forms of communication. Zubah's
web site provides systems for secure transmission across the Internet. Users
should be aware that there are inherent risks transmitting information across
the Internet.
If you visit Zubah's web site a temporary "cookie" will be transferred to
your computer. It exists only for the time your browser application (eg.
Netscape or Internet Explorer) is running and ceases to exist when you quit the
browser application.
Other Information Collection and Distribution
Zubah may from time to time collect other contact information in the course
of its business. This occurs in such circumstances as:
- marketing contact lists - Zubah may develop or acquire a marketing contact
list such as through competitions or promotions where people give contact
details
- business contact information - contact details we collect and store
regarding people we do business with; and
- employment inquiries information - Zubah may retain and share through the
organisation personal information sent to it by people seeking employment.
Zubah will comply with the National Privacy Principles in respect of this
personal information including notifying people that we have collected
information, the purpose of collection and how they can contact us about it.
Zubah does not normally transfer personal information outside Australia. We
seek to monitor contractors so that we are aware if they propose to transfer
information outside the country. We cannot control the movement of information
which by law we make public.
What do we do with the Information that you Provide?
Zubah may if necessary disclose your personal information for reasons of law
enforcement, regulatory, safety and public wellbeing. Zubah seeks to resolve
customer service and payment problems through a range of avenues including
ombudsmen and issues resolution schemes, liaison with community and government
agencies and communication through interpreting services or other
representatives of customers. Where this might involve your personal information
you will generally be aware of the involvement of these other parties.
Zubah provides its service to you with the assistance of related companies,
outside contractors, agents and suppliers. We may need to provide these parties
with some of your personal information (typically, your name, address and
contact details). Zubah takes its obligation to protect your information
seriously and we make every effort to deal only with ethical suppliers who share
and demonstrate respect for your privacy. If we need to give a contractor access
to personal information we will require that it be kept secure and be used for
the appropriate purpose.
Parties who may, subject to confidentiality and strict control of use, have
access to personal information include computer systems support, marketing and
business advisers, auditors and individual contractors who assist in our
business from time to time.
You may deal with businesses that are partners or affiliates of Zubah, such
as a computer store or online business i.e website. These businesses are
independently owned and operated. If these businesses have access to any
personal information from Zubah, we require them to treat the information with
confidentiality and to apply standards consistent with the National Privacy
Principles.
Zubah aims to provide our members with a full range of services to help meet
their small business needs. We also may give our members opportunities to
receive special offers on other goods and services. If you want your name and
contact details removed from our communications contact list you should contact
us by email at zubah-au@zubah.com.
Access to the information that you provide to us.
Zubah is committed to keeping your information secure and confidential. We
have technology and procedures to control and limit access to your information.
Most customer information is stored in computer data bases owned and operated by
Zubah which are subject to restricted access and other typical computer systems
security arrangements. If you cease to be a member your records will remain
securely stored.
Key personal information concerning you such as your name, contact details
and bank or other payment details are subject to your routine review with your
Zubah statement or other communication. If any information is incorrect you
should advise us by calling the number on the relevant correspondence.
Zubah is also committed to provide you with access to your personal
information in accordance with the National Privacy Principles. Generally, we
will be able to show you all the personal information we hold regarding you. In
some circumstances there may be legal or commercial constraints to disclosing
some information and, as anticipated in the National Privacy Principles, we may
withhold information or subject its review to special processes.
To seek formal access to your personal information you should:
- Contact the Privacy Officer at Zubah
E-mail: zubah-au@zubah.com
If your enquiry is detailed or covers a number of areas of our business we may
ask you to give us some detailed information which will assist us to fully
respond to your enquiry. For your protection you will be asked to provide
information that helps us confirm your identity.
- A basic enquiry about your customer details will be at no cost. However,
where your enquiry involves a more extensive search of our records a fee may be charged.
